Petrel Voyage is free to start: your first trip is completely free, with no payment information required. This policy explains when you are charged and how refunds work for our paid plans. Questions? Email hello@petrelvoyage.com.
Your first trip is free, with every feature and no card required. If you want more, Voyager is an annual subscription at $49 per year for unlimited trips, and a Single Trip is a one-time $9.99 purchase that adds one more trip. You always see the price and agree to the charge at checkout before any payment is taken.
Because your first trip is free and you can evaluate the entire product at no cost before paying, Voyager annual payments and Single Trip one-time payments are non-refundable once the charge is made. If you no longer want Voyager, you can cancel any time to stop it from renewing.
We do make exceptions for genuine billing problems. If you were charged in error, charged twice, or believe there has been a mistake, email hello@petrelvoyage.com within 14 days and we will put it right. Where a refund is required by the consumer-protection law of your country, that right still applies, and Paddle, our Merchant of Record, handles it.
You can cancel your subscription at any time from your account or by emailing hello@petrelvoyage.com. When you cancel, your access continues until the end of the period you have already paid for, and it does not renew after that.
Our order process and payments are conducted by our reseller and Merchant of Record, Paddle.com, who also handles refunds and order-related inquiries. You can reach us directly at hello@petrelvoyage.com.